Once delivered, Crown purchases are non-refundable except where required by law. This policy does not limit statutory remedies for faulty or missing digital content, duplicate charges, unauthorised payments, or other rights that cannot legally be excluded.

Irish consumers generally have 14 days to cancel a distance contract. Crowns are supplied to your account immediately after verified payment. Before Checkout completes, you expressly request supply during that period and acknowledge that the cancellation right is lost once supply of the purchased digital content begins. We provide confirmation of the purchase and consent by email or another durable format.

If payment succeeds but Crowns are not credited, contact us with the account email and Stripe receipt. We will investigate and either deliver the purchase or refund it. Do not send full card details.

Contact us promptly if a purchase was duplicated, unauthorised, materially faulty, or made in error. We assess requests fairly under applicable consumer law. Any right to a remedy for faulty digital content is unaffected.

A discretionary refund may be reduced or refused where the purchased Crowns have already been consumed, except where applicable law requires otherwise. Approved refunds are returned to the original payment method without a refund fee.

Once approved, we submit the refund promptly. Your bank or card provider controls how long it takes to appear. We will normally resolve the request or provide an update within 14 days.